Driving Digital Outcomes

With years of experience in delivering commercial outcomes through digital, we can now offer a highly strategic and structured program to deliver outstanding digital consumer and brand experiences. Focusing on simplicity of solutions, that provide greater user engagement & conversion to sale, our end-to-end solutions will integrate the latest in digital innovation.

icon-golive

Key Pillars

Strategy

We always begin with you. Learning and understanding your business and your customer helps to build the framework to support your digital strategy. Combining industry and technology expertise, our goal is to build a road map to achieve a profitable sales channel that engages your customer through rich, branded content.

Website

Creating or refining your website to deliver a visually engaging platform, optimised for user experience and engagement, is the cornerstone to a successful digital channel. Working closely with our customers, we provide effective design outcomes that resonate with your audience.

KPIs & Analytics

Best practice is understanding your key metrics on a real-time basis and aligning these with your digital strategy. Through integration of platform data into one central location, we can assist you in monitoring the most important metrics in your business. By analysing the data and building upon insights, we implement change that better targets your customers and increases advertising spend efficiencies.

Process Mapping

Your end-to-end processes can be a complex path involving multiple resources and touch-points. By mapping your internal processes, such as logistics, fulfilment, customer service, dispute resolution, website management to name a few, we can provide a user-friendly guide which improves efficiency, role clarity and job satisfaction to scale your business for success.

Customer Service

Your entire focus is on your customer. We help build your brand and eCommerce offering around the specific expectations of your customer segment. We help you delight your customer, remove road blocks to conversion and provide a frictionless shopping experience. By rewarding the most loyal customers, we make sure that your customers stay customers for life.

Logistics & Fulfilment

The key to sustained growth is a logistics and fulfilment solution that meets the expectations of your customers. We provide expert logistics solutions to enable this for online retailers. An integration of your logistics solution to your platform provides visibility, transparency and accountability with your customer to ensure expectations are not just met, but exceeded.

Digital Marketing

Connect with your customers and prospects in a highly targeted, data-driven approach. By combining analytics and insights, we optimise your digital marketing strategy to drive traffic to your sales channels. We specialise in email marketing, mobile marketing, content generation, social media, email automation, SEO and digital advertising.

SAP Cloud is the Digital Business Platform