Enterprise SAP Support Services in Australia

Acclimation is a certified Partner Centre of Excellence (PCoE) and SAP Gold partner in Australia, allowing us to provide enterprise support to SAP customers. We’re offering superior value by full utilisation of SAP Solution Manager. Our large range of SAP enterprise support services covers everything from SAP implementation services to improving your SAP processes. We run a dynamic Australian team predominantly located in Melbourne but operating all over Australia and specialise in the provision of all things SAP. Acclimation provides support plans that will help you to efficiently achieve and run your SAP solutions.

We help our clients upgrade their SAP systems, move their systems to cloud infrastructure (Azure / AWS / GCP), migrate to SAP’s new cloud offerings, or host SAP for Business Process Outsourcing or use as Software as a Service. Our team covers program and project management, architecture, functional consulting, integration (including PO / SCP), development of both ABAP and Fiori, technical consulting, data migration, reporting and SAP support. We have several SAP customers under maintenance. How can we help you succeed?

SAP Support

Basis Services

SAP installation: design and implement a complete roll-out strategy for new SAP systems

Break-fix issue resolution: identify, analyse and resolve a work stoppage issue

Transport management system design: setup, configure and document a three or four system landscape strategy as well as the approval process

Virtual implementation: VMware , Hyperv

Client maintenance: perform / optimise client copies, deletes, imports and exports

Client strategy: design and document client usage strategy including auditing and updating current client strategy

Operation

System monitoring: proactively monitor systems as well as troubleshoot and document issues as they occur

Break-fix issue resolution: identify, analyse and resolve a work stoppage issue.

Performance tune an ABAP, Java, or database instance, execute a performance audit to isolate possible bottlenecks and maximise utilisation of available hardware

Prepare, schedule and analyse early watch and go-live sessions

System copy: create an exact copy of an SAP system from one host to another from either a new or existing target system

24/7 operation on demand

Configuration and operation of SAP Solution Manager

Update / Migration

Unicode conversion

Heterogeneous system copies

32-bit to 64-bit migration

Operating system or database migration

Version upgrades

Applying patches and enhancement packages

SAP system migration: redeploy or move an existing SAP application server and migrate an existing SAP application to new physical or virtual hardware

In time, during normal operation, and with minimal down times

The Acclimation Service Philosophy

SAP Maintenance and SAP Support are often offshored by service providers to the lowest cost resources.  At Acclimation we take a different view. We use Australian-only resources that build a connection with our customers and get to understand our customer’s business in detail. Acclimation is a partnering organisation, not a transaction-based business, to this end we engage with customers collaboratively to drive value.  Our work history tells this story with clients choosing long-term engagements; be them ad-hoc support or structured contractual arrangements.

Examples of these include MFB, where Acclimation has been providing 24 x 7 3rd level SAP support for 6 years, Ego Pharmaceuticals with 5 years of SAP support including SAP software support, RACV with 8 years of continuous projects and 4 years of functional and technical support, and CCL Secure with 7 years of continuous ad-hoc SAP resource augmentation, to name a few. At Acclimation, we are committed to seeing our customers succeed. Our customers rely on us to ensure their SAP systems are available and running effectively, so they can focus on operating their business – not their business systems.

Get in touch!

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